How Can We Help?
My Online Store Account
My Account
How do I open an online Store Account?
It’s easy! Your first step is to sign up for an account by visiting Pacific Domes Store on our website. You will see the option to login or register. Fill-in the fields with your email address and password. Then, click on the blue button to continue. Once you’ve created an account, you can select the login option and enter your email and password for recurring visits to Pacific Domes Store.
Your account is *password-protected. Your customer details, such as, address information will be pre-filled from stored information to support your purchasing experience and during checkout. * Read Pacific Domes Privacy Policy.
You can also use the Chat option (located on the lower right-hand corner) to speak with Customer Support and they will be happy to assist you.
How do I manage my account?
If you have already created an account, select the login option. After logging into your account, select account settings to add or edit your account information. When you create your account, you can set your customer account preferences / reset your passwords or disable your account
You will receive an email with instructions for resetting your password. The password reset link is temporary.
Note: Only one email account can be associated with an account at any given time. You can change the email associated with an account by editing your customer profile.
Shopping & Ordering
Geodesic Dome shelters have multiple uses, come in a range of sizes and offer a variety of features to suit your purpose, region and lifestyle. In the store you can click on any dome photo to learn more about the product’s size, specifications and what’s included in each kit.
Explore customized features, such as doors, windows, screens, solar fans, stove caps and more. We offer accessories to augment your purchasing journey. Our production team will work with you to customize your dome to your specific needs and location. We invite you to browse our website and explore the possibilities.
Dome Homes — Personal living, Studios, Glamping, and Eco-tourism resorts
Event Domes — Projection Theaters, Trade Show Booths, Music Festivals
Greenhouse Domes — Realize your growing potential from backyard gardening to commercial uses
Playground Domes — Geodesic-engineered climbing structures with sizes scaled to all ages
On Sale Domes — Pacific Domes offers a variety of new and used domes on sale at discounted prices. Our domes are made with top-of-the-line materials and come with excellent warranties. You can also shop our Online Store.
An owner’s manual with Setup Instructions is provided with every dome order.
Online Store Checkout & Payment Options
The online store checkout process begins when you click on the Buy Now button or the shopping cart button. In order to complete the checkout process, you will need to follow the prompts and fill in the fields with required information. Clicking continue takes you to the next step.
When making an online store purchase using a credit card, the following fields must be completed: The card type/ Card number/ The system automatically validates your card number/ Cardholder name/ Expiration date/ Security code.
* Note: When making an online store purchase and paying with a credit card, if the shipping address is different from the billing address you must provide this information by completing any additional steps in the appropriate fields.
- Fill-out the shipping destination information
- For the online store, we currently only offer XPO as the shipping method.
- Choose the payment method
- Preview the order
- Confirm the order
Choose your Payment Options
When do you charge my card?
Your card is charged at the time your online store purchase is completed. That said, if your online order is unable to be completed for any reason, our Customer Support specialists will be happy to assist you in completing your online purchase.
Customer Support Questions
Due to the nature of our industry, Customer Support questions are best answered by chatting with an expert. If you’re having trouble placing your order online, contact our specialists for assistance with the following:
- Cart Issues
- Placing an order – product and pricing questions
- Selecting the product you need
- Understanding customization options – extras and add-ons
- Accessing additional product support and services after purchase
- Dome set-up tutorials or manuals
- Is my order insured?
Making Changes to your order
Can I make changes to my order?
Changed your mind, or gave the wrong information at checkout? No worries, we’ve all done it. It’s our goal to make your purchasing experience as seamless as possible. If it’s still early in the order process, you can contact us to find out if we can edit your ordered items or change your delivery. As long as your order is still in the open for changes status and hasn’t processed or shipped, you can make changes to it. A change order may be used to request changes to an existing order. Please read Pacific Domes Terms and Conditions.
Shipping & Return Questions
How long will it take to process my order?
Our standard Production Schedule is 4-6 weeks (for each dome) from the date that you place an online Store order / or place an order with one of our Customer Representatives and a 50% deposit is received. *Due to the current Covid-related climate, our lead time is approximately 8-weeks starting from the day we receive your order or a down payment is received.
When can I expect my order to ship?
Due to new procedures and safety policies implemented as a result of COVID-19, we are experiencing shipping delays. There is no way to guarantee delivery dates at this time, however on average deliveries are taking roughly 5-10 business days depending on the distance between your location and our facility. Please contact our Customer Support for a transit estimation.
What shipping carriers do you use?
For the online store, we currently only offer XPO setup as the shipping method.
What are the shipping rates?
Our products are highly customizable; therefore, the price of shipping fluctuates depending on your order.
We can provide you with an estimated shipping quote over the phone prior to purchasing. Once you’ve placed your order, we can provide you a more exact shipping quote. For additional information, please read our Shipping & Returns Policy.
How can I track my order?
Once your order ships, we will email you tracking details and provide you with a tracking link. Feel free to contact our Customer Support specialists with troubleshooting any order related issue or questions.
International Orders & Customs Fees
A frequently asked question is, “do you ship to Canada or other countries”? Yes, we can ship outside of the USA, but the costs vary greatly with the size of the dome. Duty and import taxes are the responsibility of the dome purchaser. Shipping timelines vary for ocean and airfreight. When you’re ready to order, we can give you a shipping quote.
Billing questions
How can I get in contact with support for my billing questions?
Please contact our Customer Support.
They are available from Monday through Friday, 7:00am to 6:pm PST.
You can email them at: sales@pacificdomes.com
or call them at our Pacific Domes Headquarters: 1 (541) 488 7737 or Toll Free 1 (888) 488 8127.
For Europe, please contact us at: europe@pacificdomes.com.
Warranties
Pacific Domes warrants its Products against defects in materials and workmanship for ninety (90) calendar days from the date the product is shipped. In case of defect Pacific Domes, at its sole option, shall repair or replace the Product. Additional information provided in our Dome Manufacturer’s Limited Warranty.